Blog / What to do if your Facebook business page is locked

What to do if your Facebook business page is locked

By The bizhq team · Published October 9, 2026 · 4 min read

Short answer: Start at Meta Business Support Home on a computer, open the restricted account and follow the steps listed under What you can do. Only an admin can request a review. If someone hijacked your Page, use Meta's recovery form instead. Then keep your key details on your own website and Google listing.

If your Facebook business page is locked, take a breath. Most owners in this spot just need to know where to go and who is allowed to click what. Start with Meta's own support tools, and use the steps below. Then spend an hour making sure a locked page can never cut you off from customers again.

This post covers what Meta's own help pages say. We can't tell you what will happen with your case, and we can't promise how any review will end.

Step 1: Find out what kind of problem it is

A "locked" page can mean a few different things. Meta's help pages describe restrictions that can come from policy problems, suspicious activity or incomplete verification. Someone else may also have taken over your Page, or removed you from it.

If you think you were hacked or scammed, skip to the recovery section below.

Step 2: Use Meta Business Support Home

Meta's troubleshooting page gives these steps. Its wording is mostly about business accounts and ad accounts, so what you see may differ for a Page.

  1. On a computer, go to Meta Business Support Home.
  2. Under Account Overview, click the restricted account.
  3. Find the section called "What you can do" and follow the steps it shows.

Meta says you may be asked to confirm your identity, complete verification, secure your account, or request a review. Do them one at a time and read each screen.

Who can ask for a review?

Meta says you must be an admin on the account to request a review. If you are not sure who the admin is, ask the person who set up the page, such as a former web helper or a relative.

Meta's page does not promise that a review will lift a restriction, and it does not give a time frame for most cases, so we won't either. Keep your work going elsewhere while you wait.

What if someone hijacked the Page?

Meta has a separate page on recovering a hacked Page. It says the best step is to submit its recovery form, and that Meta replies by email. It says it aims to reply within a day, but some reviews take longer. It also says it can only act if it can confirm the Page was compromised.

After you are back in, Meta says to look through your Page and business portfolio and undo changes you don't recognize. It also says to turn on Advanced Protection or take other steps to secure the account, and to watch for scams.

How do I make sure this hurts less next time?

You can't control Meta's systems, but you can control how much of your business lives on one page. A few habits help.

Have more than one admin. Meta says a Page needs at least one person with Facebook access with full control. If nobody has full control, the Page is deactivated automatically and set for deletion, according to its Page access explainer. Meta also says people with full control can remove anyone, including you, or delete the Page. So give that level only to someone you trust, such as a business partner. Meta says a person with full control can add, edit or remove access at any time.

Keep your contact details current. A good habit is to check the email and phone on your personal Facebook account every few months. If you ever need to prove who you are or get an email from Meta, you want those details to be ones you can reach.

Keep key details on your own website. Put your services, hours, area, phone number and email on a page you control. Read do I need a website if I have a Facebook page? for why.

Keep your Google listing complete. Google says you can set your business hours and special hours for holidays in your Business Profile, as described on its help page. See Google Business Profile or a website: which comes first? Then make your details match everywhere. Our example websites show what a simple site can look like.

Save a copy of your photos and posts. Keep the originals on your phone or a cloud folder, not only on Facebook.

Where bizhq is the weaker choice

A free bizhq site is a home for your basic facts, not a replacement for Facebook. It has no booking calendar, online store or blog. Visitors call, text, email you or use the contact form. If your customers book or chat through Facebook, you will still want that channel back.

Your checklist

  1. Follow the steps on Meta Business Support Home, or the recovery form if you were hacked.
  2. Find out who your admins are and add a second one you trust.
  3. Check the contact details on your Facebook account.
  4. Make sure your phone number and hours are on your website and Google listing.
  5. Save your photos and text somewhere else.

Prices and limits in this post were checked on September 20, 2026. They can change, so check the company's own page before you decide.

See it on a sample site

These are made-up businesses built on the free plan, so you can see how a finished site looks and reads on your phone.

Want a free website for your business?

bizhq builds one for you to edit from your phone. No credit card, no hosting fee.

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Sources

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